Terms & Conditions

Last updated: 10/2025

Welcome to Metro Tree Services. These Terms & Conditions (“Terms”) govern your access to and use of the website metrotreeservices.au (“Site”) and the services we provide (the “Services”). By using the Site or booking services with us, you agree to these Terms. If you do not agree, you must not use the Site or engage our Services.

1. Definitions

In these Terms:

• “We”, “us”, “our” means Metro Tree Services (or your registered business entity).

• “You”, “your” means the person or entity using the Site or engaging the Services.

• “Services” means tree removal, pruning, stump grinding, consulting, or other arboricultural services offered by us.

• “Booking” means a confirmed agreement between you and us to carry out Services under these Terms.

2. Acceptance & Changes

2.1 When you engage us (by contacting, quoting, or booking), you accept these Terms.

2.2 We may update these Terms from time to time. The updated version will be published on our Site and effective from that publication. By continuing to use our Site or Services, you accept the updated Terms.

3. Services & Quotations

3.1 We will provide a written or electronic quotation outlining the scope of Services, price (or pricing basis), schedule, and any exclusions or conditions.

3.2 You must review and accept the quotation before we commence work. Changes or additions may incur extra charges.

3.3 We reserve the right to refuse or withdraw a quotation if unforeseen circumstances arise (e.g. safety issues, site conditions, regulatory restrictions).

4. Your Obligations

4.1 You must provide us safe, unimpeded access to the work site, adequate workspace, power supply (if needed), and any permissions (e.g. council approvals).

4.2 You must disclose any underground services, cables, pipes, hazards, or restrictions at the site before we begin.

4.3 You must ensure that any pets, vehicles, or other objects are clear from the work area.

5. Payment & Invoicing

5.1 Unless otherwise agreed, we require a deposit upfront and the balance upon completion or per agreed schedule.

5.2 We will issue invoices. Payment is due within 7 days of invoice unless otherwise agreed.

5.3 Late payments incur interest at 2 % per month or the maximum permitted by law.

5.4 In some cases, we may suspend or withhold Services until payment is made.

6. Cancellations & Variations

6.1 If you cancel after work has commenced or after materials have been procured, you will be liable for costs incurred.

6.2 Variations requested by you must be agreed in writing. Additional costs may apply. 6.3 If site conditions differ materially from what was disclosed or visible, we may issue a variation or withdraw from the job.

7. Risk, Insurance & Liability

7.1 Risk in any physical work or materials passes to you upon completion or handover.

7.2 We maintain public liability insurance and any required insurances; you may request proof.

7.3 To the maximum extent permitted by law, we limit liability for loss, damage or injury arising from our Services to the value of the fee paid for the relevant work.

7.4 Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL) that cannot be excluded.

8. Warranties & Disclaimers

8.1 We warrant that we will perform Services with due care, skill, and in accordance with applicable laws.

8.2 Except as expressly stated, all other warranties (implied or statutory) are excluded to the maximum extent permitted by law.

8.3 We do not warrant that the Site or Services will be uninterrupted or error-free.

9. Intellectual Property

9.1 All content, logos, graphics, and materials on the Site belong to us (or are licensed to us).

9.2 You may view or download content for your personal, non-commercial use only. You may not reproduce, modify, adapt or republish without our prior written consent.

10. Privacy & Data

We collect and use personal information in accordance with our Privacy Policy.

11. Links to Third-Party Sites

Our Site may link to external sites or resources. We are not responsible for their content or practices.

12. Dispute Resolution

12.1 If a dispute arises, we will try to resolve it by discussion and negotiation.

12.2 If unresolved, either party may refer the dispute to mediation or arbitration before pursuing legal action.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Victoria. You submit to the non-exclusive jurisdiction of the courts of that Victoria and Australia.

Privacy Policy

Last updated: 10/2025

At Metro Tree Services (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What kinds of personal information we collect

We may collect the following types of personal information:

• Your name, address, contact details (phone, email).

• Details of the property where Services are to be provided (address, access, etc.).

• Payment information (e.g. credit card, bank account) if you pay online or by electronic means.

• Any other information you voluntarily provide (e.g. special requests, site photographs).

• Usage data from your visit to our Site (IP address, browser type, device, pages visited) via cookies or analytics tools.

2. How we collect personal information

• Directly from you when you fill out forms, request a quote, book Services, contact us.

• Automatically via cookies, web analytics, server logs, etc.

• From third parties or publicly available sources (e.g. address records) when permitted.

3. Purposes for which we collect, hold, use and disclose personal information

We use personal information to:

• Provide and manage our Services, quotations, invoices, scheduling, and communications.

• Process payments and billing.

• Improve our services, site, and customer experience.

• Comply with legal obligations, e.g. tax or regulatory record-keeping.

• Send you marketing or promotional offers (if you consent).

• For internal record-keeping, dispute resolution, or legitimate business purposes.

We may disclose personal information to:

• Our employees, contractors, agents, or third-party service providers (e.g. payment processors, IT providers).

• Regulators or government bodies, if required.

• In connection with a sale or restructuring of our business (subject to confidentiality).

If we disclose information to overseas recipients, we will ensure appropriate safeguards, as required by law.

4. Cookies & Tracking Technologies

We use cookies, web beacons, analytics (e.g. Google Analytics) and tracking technologies to monitor usage, trends, and improve the Site. You can disable cookies via your browser settings, but doing so may limit your access or functionality of the Site.

5. Data security & storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. We store data on secure servers, use encryption (where applicable), limit access to authorized personnel, and regularly review security.

6. Access, correction & deletion

You have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion or removal of your personal information (where lawful to do so). We may charge a reasonable fee for access or produce the information in a suitable format.

7. Complaints

If you believe we have breached this Privacy Policy or the APPs, please contact us first at: admin@metrotreeservices.au We'll investigate your complaint and respond within a reasonable time. If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Retention

We will retain your personal information for as long as necessary to fulfill our purposes (e.g. accounting, legal, service obligations), or as required by law.

9. Changes to this Privacy Policy

We may update this policy from time to time. The updated version will be published on this page with “Last updated” date. Continued use of our Services or Site constitutes acceptance of any changes.

10. Contact us

If you have questions about this policy or your personal information, contact: Metro Tree Services admin@metrotreeservices.com

Website Disclaimer (“Legal Disclaimer”)

Last updated: 10/2025

The content on this website (metrotreeservices.au) is provided for general informational purposes only. By using this site, you accept this disclaimer in full. If you disagree, please do not use the site.

1. No professional advice

The information, articles, images, or materials on this site are not a substitute for professional advice (e.g. arboricultural, legal, financial or regulatory advice). Nothing on this site should be taken as professional advice tailored to your specific circumstances. Always seek professional advice before acting.

2. Accuracy & currency

We aim to keep the information accurate and up to date, but we make no warranties or representations of any kind about the accuracy, completeness, reliability or suitability of any information on this site. We are not liable if the information is inaccurate, incomplete or out of date.

3. Limitation of liability

To the maximum extent permitted by law, Metro Tree Services, its officers, employees or agents will not be liable for any loss, damage, injury or claim arising out of or in connection with your use (or inability to use) the site or reliance on its content, even if foreseeable or advised of the possibility of such loss or damage.

4. External links

This site may contain links to third-party websites. We do not control and are not responsible for the content, practices, or accuracy of those sites. Inclusion of links does not imply endorsement.

5. Intellectual property

All content, design, logos, text, images are owned by or licensed to Metro Tree Services. You may not reproduce, modify, distribute, or republish content without our express written permission.

6. Changes

We may update this Disclaimer at any time. The current version is posted on this page with the date. Your use of the Site after changes are posted constitutes acceptance of the revised Disclaimer.

7. Severability

If any provision in this Disclaimer is held invalid or unenforceable under applicable law, it shall be severed, and remaining provisions will continue in full force and effect.

8. Governing law

This Disclaimer is governed by the laws of the state or territory in which our business is based Victoria, Australia.